These terms apply when you request a quote from, or book a clean with, Apelsin Maid ("we", "us"). Booking a clean means you accept them.
SMS terms and conditions
Programme. Apelsin Maid sends text messages to customers who have asked to receive them.
What we send. Appointment reminders, booking confirmations and updates, notice that your cleaner is on the way, replies to customer-service questions, and occasional offers related to Apelsin Maid services.
How you opt in. By ticking the box on our quote or booking form at apelsinmaid.com asking us to text you, by giving us your number and asking to be texted over the phone, or by texting START to (513) 643-9777. Consent is never a condition of buying anything from us — you can book a clean without agreeing to texts.
Message frequency varies.
Message and data rates may apply. Your mobile carrier's charges are between you and them.
To stop. Reply STOP to any message and you will receive no further texts. We will send one confirmation that you have been unsubscribed.
For help. Reply HELP to any message, or call us on (513) 643-9777.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. We do not sell, rent or share mobile numbers or SMS consent with third parties for marketing. See our Privacy Policy.
Quotes and prices
Prices depend on the size and condition of your home and what you want done. A quote given before we have seen the property is our best estimate from the information you gave us. If what we find is materially different — significantly larger, or in a condition that will take much longer than described — we will tell you before we start and agree a revised price with you. We will never quietly charge more than we quoted.
Payment
Unless we have agreed otherwise, payment is taken after the clean is completed, using the card you have on file. We do not charge in advance.
Cancelling or rescheduling
Move or cancel a booking free of charge up to 24 hours before the scheduled start, using the link in your confirmation email or by calling us. Inside 24 hours, please call us on (513) 643-9777 — by then a cleaner has your slot blocked out and is planning a route around it, so we would rather sort it out with you directly.
Recurring plans have no contract and no notice period. Stop them whenever you like, from the same link or by calling.
If we cannot get in
If we arrive and cannot get into your home — a code that has changed, a key that is not where it should be, nobody home when someone was expected — we may have to treat it as a late cancellation. Please tell us in advance if anything about access changes. You can update your entry instructions yourself at any time from the link in your confirmation email.
Our guarantee
If something has not been cleaned to a reasonable standard, tell us within 24 hours of the clean and we will come back and redo that area at no charge. This is our remedy for a clean you are unhappy with.
Access, pets and valuables
Please secure jewellery, cash and anything irreplaceable before we arrive, and let us know about pets that are nervous around strangers or vacuums. We clean around clutter rather than tidying belongings away where you cannot find them.
Damage
Accidents are rare and we take them seriously. If we damage something, tell us within 24 hours of the clean so we can look into it and put it right. We are insured.
What we do not do
Our cleaners do not move heavy furniture or appliances, climb above a two-step ladder, handle biohazards, or clean up after pests or mould remediation. Some of these can be arranged separately — ask.
Our staff
Our cleaners are our people, and we invest in training them. Please do not hire them directly, whether during our work together or for twelve months afterwards.
Liability
Nothing in these terms limits any liability that cannot lawfully be limited. Subject to that, our liability arising out of a clean is limited to the amount paid for that clean, and we are not liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of the State of Ohio.
Changes
We may update these terms. The version in force is the one published here on the date you book, and the date it was last changed is at the top of this page.
Contact us
Apelsin Maid
Cincinnati, Ohio
(513) 643-9777
hello@apelsinmaid.com