Apelsin Maid ("we", "us") is a house-cleaning company serving Cincinnati, Ohio. This policy explains what happens to your information when you ask us for a price, book a clean, or receive messages from us. It applies to apelsinmaid.com and everything we do with the information you give us.
The short version
- We collect what we need to quote a job, turn up at the right house, and get paid. Nothing else.
- We do not sell your information.
- We never share mobile phone numbers or SMS consent with anybody for marketing. Not with partners, not with affiliates, not with lead buyers.
- You can ask us to delete everything we hold about you.
What we collect
When you ask for a price. Your name, phone number, email address, the zip code and rough size of your home, what kind of clean you want, and anything you type into the notes box.
When you book. The above, plus your service address, how we get into your home (a lockbox code, where a key is hidden, a door code), your scheduling preferences, and any instructions you leave for the cleaner.
When you pay. Card details are entered directly into our payment processor and are never stored on our servers or seen by us. We keep only the card brand, the last four digits, and the expiry so you and we can tell which card is on file.
Automatically. Standard web-server information — IP address, browser type, pages requested — kept briefly for security and to keep the site working. We do not run advertising trackers or third-party analytics on this site.
Entry instructions
If you give us a door code, an alarm code, or the location of a hidden key, we treat it as the sensitive thing it is. It is stored against your address, shown only to the cleaner assigned to your job and to the owner, and never included in any email, text message or calendar entry we send you. You can change or remove it yourself at any time from the link in your confirmation email.
Text messages
We text you only if you tick the box asking us to. That consent is for messages from Apelsin Maid about your own quote or booking — appointment reminders, booking updates, arrival notices, and replies to questions you have asked us.
We do not sell, rent, share or otherwise disclose mobile phone numbers, or the fact that you consented to receive text messages, to any third party or affiliate for their own marketing purposes. Mobile opt-in data is never shared, and it is not passed to any partner, lead buyer, or advertising network under any circumstances.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. See our Terms and Conditions for the full SMS terms.
We email you a confirmation when you book, a reminder before the clean, receipts for any change you make, and — if you have used us — an occasional request for a review. Every non-essential email has an unsubscribe route, and replying to ask us to stop works just as well.
Who processes your information for us
We are a small business and we use a small number of established providers to run the service. Each one only receives what it needs to do its job:
- Supabase — the database where bookings, addresses and customer records are stored.
- Vercel — hosting for the website and booking system.
- Resend — sending our email.
- Twilio — sending our text messages.
- Stripe — processing card payments. Stripe receives your card details directly; we do not.
- Google Fonts — serving the typefaces used on this site, which means Google receives your IP address when a page loads.
None of these providers are permitted to use your information for their own marketing.
How long we keep it
We keep booking records for as long as you are a customer and for a reasonable period afterwards for accounting and tax purposes. Quote requests that never became bookings are kept for up to two years. If you ask us to delete your information, we will, apart from anything we are legally required to retain.
Your choices
- See what we hold. Ask and we will tell you.
- Correct it. Most of it you can edit yourself from the link in your confirmation email; for the rest, ask.
- Delete it. Ask and we will remove your records.
- Stop the texts. Reply STOP to any message.
- Stop the email. Use the unsubscribe link or just reply and say so.
To do any of these, contact us on the details at the bottom of this page.
Security
Traffic to this site is encrypted. Passwords, where they exist, are hashed and never stored in a readable form. Access to customer records is restricted — cleaners see only the jobs assigned to them, and the addresses for those jobs, and nothing about any other customer.
Children
This service is for adults arranging cleaning for their own home. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top. Material changes affecting how we use your information will be sent to customers by email.
Contact us
Apelsin Maid
Cincinnati, Ohio
(513) 643-9777
hello@apelsinmaid.com